RIGHT OF WITHDRAWAL

As a private individual, according to the Distance Contracts Act, which came into force on June 1, 2000, you have the right to cancel purchases within 14 calendar days, but at least 7 working days, from receipt. The goods must be in new condition including all packaging, instructions for use, etc. You as a customer are responsible for the shipping cost.

UNCOLLECTED PACKAGES

Orders that are returned to us are charged with SEK 250. You as a customer are responsible for tracking your deliveries. tracking information is always sent via email and you can always find tracking information in "My account". The fee is to cover the expenses we incur in case of a return.

RETURNS

Please contact us before returning a product. It is the customer's responsibility to ensure that the product is well packaged. We reserve the right to replace the defective product with an equivalent one in cases where an identical product is not available at the time of action of the returned product.

CLAIMS and WARRANTIES

Consumers have a three (3) year right of complaint for private individuals regardless of the warranty period that applies to a product under Swedish consumer legislation. The right to complain does not apply to companies (including sole traders) Complaints are not the same as guarantees. Complaints are made if the product is incorrectly manufactured, incomplete or, for example, wears out unusually quickly. Complaints must be made within a reasonable time after the defect has been discovered (2 months) or you can provide proof that the defect is due to or existed from the beginning of the delivery Read § 20 & § 20 a of the Consumer Purchase Act Warranty is voluntary from us or the manufacturer. Warranties vary widely depending on the type of product. As a rule, consumables have no guarantee at all. However, if your consumable item turns out to be faulty, a complaint will be made. Returns must be sent together with a completed form. Always contact us at support@lundberg-custom.com regardless of the case. All warranty or complaint claims must be submitted with this completed form. The shipping method should be directly to our address, not to a delivery point or by mail. If the warranty period applies, we may pay the freight. Warranty on, for example, machines is normally covered by the manufacturer.

The normal case for guarantees is as follows, unless otherwise stated:

Tattoo machines - 12 months (not battery)
Batteries - 6 months*
Power supplies - 12 months
Lamps, Light table - 12 months
Grips, Tools - 12 months
Clipcords, foot pedals - 3 months**
Merchandise - 1 month
*Batteries are a consumable item that, if used incorrectly, can become unusable very quickly. Some types of batteries with Lithumcell(s) can break when deeply discharged or vent when constantly charged for a long time. Incorrect charging source can also be the cause of battery failure. Components, software or circuit boards in a battery etc have a 12 month warranty.

** Clipcords and foot pedals have 12 months warranty on soldering, fixed components but only 3 months on breakage in the middle of the cable. The most common cause of cable breakage is self-inflicted in the form of rolling over with, for example, an office chair.

Products not covered by warranty are consumables such as, needles, paints, stencil paper, drying paper, paint cups, etc.

If the products are manufactured incorrectly, the right of complaint applies. In order to make a complaint, the customer must always send the product to us for inspection or a video clip or other evidence that the product is obviously incorrectly constructed and could not have broken due to incorrect handling. This must be reported no later than two months after purchase to be entitled to a complaint.

Transport damage must be reported no later than 5 working days after delivery for the right to replacement/repair

Lundberg Custom Supplies Sweden AB

Strandgatan 30

52331 Ulricehamn

SWEDEN

tel: +46(0)321-13666